"...an overwhelmingly positive user experience."
Lisa Fielder – Group CIO at EOH Holding
"...enabled our business to accelerate..."
Alex Russell – Managing Director at Aptronics
"...digital differentiation at its best."
Brian Tarr – Managing Executive at Nexio
“The EOH internal customer platform has accelerated, simplified and streamlined our IT procurement, while dramatically improving levels of compliance.
Importantly, the platform’s ease of use has resulted in an overwhelmingly positive user experience.”
Group CIO, EOH Holding
“Working with ChannelCenter has enabled our business to accelerate our digital transformation initiatives regarding our B2B and B2C strategy.
The platform has enabled the removal of manual and repetitive tasks inside the business and is well on its way to optimising and bringing efficiency and standardisation to client purchases.
ChannelCenter’s support extends beyond the platform to business processes, productisation and engagement with internal teams.”
JOINT MANAGING DIRECTOR, APTRONICS
“ChannelCenter platform’s breadth of offerings allows us to provide self-service capabilities to our clients and simplifies complex cloud billing.
The ChannelCenter team work closely with our account managers to onboard large clients and facilitate their workflows. This is “digital differentiation” at its best.”
MANAGING EXECUTIVE, NEXIO
What we do
ChannelCenter’s Platform is Built for System Integrators.
ChannelCenter is where advanced Customer Experience (CX) and Digital Efficiency intercept.
Customer Engagement Platform
There is a direct relationship between customer experience and revenue. The customer engagement platform enhances and augments your relationship with your customer.
By providing them with a digital touchpoint to engage with, they can transact and self-service with enhanced visibility, control and transparency.
System integrators are highly complex businesses, building solutions for clients. Often customer visibility into an SI’s overall offerings, is difficult and sometimes impossible.
The ChannelCenter Ecommerce platform enables the SI to expose their product and services catalogue (Also used in the CPQ process) giving the market a broader view of their offerings. This can include click to buy, with integrated payment gateways as well as lead generation.
Digital CPQ Sales Automation
Harnessing modern digital workflows enables ChannelCenter’s vertically integrated digital CPQ platform to reduce complexity in the sales processes.
Digitizing customer requests which are directly interfaced through to supplier pricing requests via vertical integration for real time quotes.
Impressing customers with a digitally innovative customer quote approval process (PO automation, delegation of authority levels) with automated fulfilment through API integration into suppliers and if needed gives visibility into the logistics process.
The ChannelCenter platform includes cloud billing automation with direct vendor integration and SI and customer subscription management. This includes subscription purchasing, provisioning and the allocation of the subscription to a specific user.
The cloud services are enabled through the platform’s unique catalogue technology into the CPQ platforms as well as the marketplace.
The tiered nature of the platform enables SIs to have aggregated visibility in their customers cloud resources, with the added functionality of being able to proxy into each customer’s account.
Customer Growth Mapping
The platform uses an underlying associated product matrix engine to map where your customer’s best opportunity is. Understanding your customers historic product and vendor purchasing, enables the platform to map your future point of engagements.
Machine learning helps to automate opportunity analysis for cross and upsell, whilst the platform recommendation engine looks to help sales and increase revenue.
Tiered Holding Company Or Distribution Business
The platform’s tiered architectural design facilitates a multi tenancy corporate structure, whereby a group operating company with a regional structure or different operating entities can be linked under a parent tenancy. This facilitates inter-company product and service sharing (if applicable) as well oversight visibility and reporting through to the parent entity.
Unlock Customer Experience
Partner with us in delivering a truly immersive digital experience to your customers.
More than a XaaS solution
We recognize SI’s ambition to continuously modernize their businesses and remove inefficiencies within their business processes whilst delivering the best possible CX.
Open & Agnostic
A cloud-based platform designed for the digital age.
Encompasses the full spectrum of channel management activities.
Automated & Digitised
We’re a cloud platform focused on the automation and digitisation of the ICT channel, because this leads to transactional efficiency, intelligent data use and improved customer experience.
Immediate Value Release
A highly configurable platform which doesn’t necessitate development work by the customer, making for swift and efficient onboarding.
The breadth of offering within the ChannelCenter toolkit is unlocking revenue for many system integrators already.
ChannelCenter’s toolkit includes an omni-product, tiered catalogue and marketplace, sales management suite, customer platforms, billing automation, an API integration framework allowing you to connect to internal and 3rd party systems, omni-product provisioning and management, sales intelligence, internal procurement, renewals and licence management.
- Create unique, white-labelled customer marketplaces and load multiple product types and product bundles with tiered catalogues.
- Automate the entire sales process from quoting to billing.
- Identify sales opportunities through the platform’s product matrix engine.
- Drive recurring revenue and improve customer servicing through full visibility of customer licence renewals.
- Improve business efficiency and drive end-customer’s business compliance through automated, auditable workflows.
So How Does
Through various use cases we have been able to directly impact customer experience and digital efficiencies within our customers’ businesses.
Introduce control and compliance to your customer’s internal procurement
Empower customers by giving them control of their asset information
Simplify and automate the CSP billing process / Facilitate end-user CSP purchasing
Automate the full sales process – from negotiation to billing
Automate repeatable business activities through approval workflows
Expose the full breadth and depth of your products through a group marketplace
Give your customer
visibility of licence
Allow customers to self-service via unique, private ecommerce marketplaces
Manage consumptive and subscription cloud billing
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